Frequently Asked Questions

Can Maugers Rentals provide One-way & Relocation vehicle rentals?

Yes, we provide One-way and Relocation rentals between Auckland, Christchurch, Queenstown, Wellington, Dunedin, Invercargill, Picton, Nelson, Blenheim, Greymouth, Hokitika. You can request this when Booking, or requesting a Quote.

Does Maugers Rentals offer pickups/drop-offs?

Yes - in Auckland, Christchurch, Queenstown, Wellington, Dunedin, Invercargill, Picton, Nelson, Blenheim, Greymouth, Hokitika.

Note: In Auckland, pickup and dropoff of is at Auckland Airport or your accommodation in Auckland City. In Christchurch and Queenstown, pick-up and drop-off is at Maugers Rentals or airport/accommodation transfers can be arranged (charge applies).

What are the Licence requirements to hire a Maugers Rentals vehicle?

All drivers must hold a full ‘Class 1’ drivers licence. If the driver is intending to be paid or rewarded for driving then a ‘PSL’ (Passenger Service Licence) and a ‘P’ (Passenger Endorsement) are required.

What are the age requirements to hire Maugers Rentals vehicles?

Minimum age is 21 years old. Please note Insurance excess for under  25 years of age is $2,500 + GST applies with no option to reduce the insurance excess.

Is there a minimum Rental Period?

A minimum Rental Period may apply to some rentals and the daily rate could change for a shorter term.  Get Quote

What happens if I need to shorten the Rental Period?

There are no refunds provided for early returns once the hire has commenced.

What is the procedure for extending the Rental Period?

You can call Maugers Rentals on our nationwide toll free number to have an extension authorised, subject to vehicle availability: 0800 46 28 43

Are the vehicles Air Conditioned?

Yes, all Maugers Rentals’ minivans/minibuses, coaches and people movers have front and rear Air Conditioning, for comfortable travelling.

Does Maugers Rentals require a Bond to hire a vehicle?

Yes, a signed credit card (Visa/MasterCard) pre-authorisation form is required. This credit card will be tagged with the insurance excess amount.

Does Maugers Rentals charge for Additional Drivers?

No, there is no charge for Additional Drivers: we prefer you to have the option to share the driving.

What type of mechanical breakdown assistance is provided?

Maugers Rentals provides a 24/7 nationwide toll free number for FREE Roadside Assistance from our Mercedes Benz Service Network: 0800 320 230. (Please note: you must contact Maugers Rentals before initiating any repairs.)

Can we take our rental vehicle on the Interislander ferry services?

Yes, Maugers Rentals vehicles are insured whilst on Interislander ferries.

Do you hire Luggage and Cycle Trailers?

Maugers Rentals Christchurch branch hires out a range of Luggage and Cycle Trailers. We can try to source Trailers for our Auckland and Queenstown branches – contact Maugers Rentals to discuss this.

What is Maugers Rentals Cancellation Policy?

CANCELLATION POLICY

Booking Deposits: For Trailers, 8 and 12 Seater vehicles are non-refundable if a booking is cancelled within 14 days of commencement of hire, 17 and 15 Seater Coaches, Booking Deposits are non-refundable if a booking is cancelled within 45 days of commencement of hire.

Cancellation fee of 50% of hire applies for 8 and 12 seaters, cancelled 7 days of commencement of hire, for 15 and 17 seaters within 14 days of commencement of hire.

No-show or Cancellation on day of pick up: Incurs the full hire fee.